Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@johnandmickie.com. Please note that returns will need to be sent to the following address: John & Mickie LLC, 614 Woodlawn Avenue, Venice CA 90291, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@johnandmickie.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@johnandmickie.com.
Domestic Returns
If for any reason you are not satisfied with your purchase we will accept the return of unworn, unwashed or defective merchandise. Merchandise must be returned in the same condition it was delivered to you. Worn merchandise cannot be returned unless it is defective.
You have 30 Days to initiate a return or exchange from the date an order was delivered, regardless of where you are in the world.
We want you to be happy with your purchase of for any reason that is not the case contact us at hello@johnandmickie.com to start your return. Note the order number and the reason for the return or exchange. You will be issued a return mailing label at no cost to you. There are no restocking fees. No sale is ever final with us.
All returns and exchanges must be sent back within 30 days of receiving the return shipping label. Your payment will be credited within 7 days of receipt of the merchandise.
Exchanges
An exchange is not guaranteed until you drop off the original order at the shipper and it is scanned by their center. Once the shipper receives the package you will receive an email confirming your exchange is being processed (made). Please note, we will wait to ship out the new exchange until we receive the original item back. This process could take a week to 10 days.
International Returns
International are only eligible for a refund. Returns for a refund to the original payment card will incur a prepaid shipping label fee.
Please note that customs fees and shipping charges from our warehouse to the customer paid for at the time of the order are non-refundable. Duties and taxes are non-refundable
Due to duties and taxes we are unable to honor exchanges for international orders